Money Back Guarantee Policy

Introduction

At DALVIONEX, we are committed to providing our customers with high-quality products and exceptional service. If for any reason you are not completely satisfied with your purchase, we offer a straightforward Money Back Guarantee to ensure your peace of mind.

Eligibility for a Refund

To qualify for a refund, your request must meet the following criteria:

• The product must be returned within 30 days of the original purchase date.
• The product must be in its original condition, including all packaging and accessories.
• A proof of purchase, such as a receipt or order confirmation, is required.

Non-Refundable Items

Please note that certain items are not eligible for return or refund:

• Customized products or personalized items.
• Downloaded software products.
• Products that have been used, altered, or damaged.

Return Process

To initiate a return, please follow these steps:

1. Contact DALVIONEX customer service at [email protected] or call us at (555) 123-4567 to obtain a Return Merchandise Authorization (RMA) number.
2. Securely package the product and include all original materials.
3. Write the RMA number clearly on the outside of the package.
4. Ship the package to: DALVIONEX, Returns Department, 123 Business Lane, Suite 100, New York, NY 10001.

Refund Process

Once your return is received and inspected, DALVIONEX will notify you of the approval or rejection of your refund. Upon approval, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.

Changes to this Policy

DALVIONEX reserves the right to amend this Money Back Guarantee Policy at any time. Changes will be posted on our website, and we encourage you to review this policy periodically.

Contact Us

For any questions regarding our Money Back Guarantee Policy, please contact us at [email protected] or call our customer service team at (555) 123-4567.